Refund Policy
At Goblin & Coal, we take pride in the quality and craftsmanship of our garments. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of your order delivery date. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging, with tags attached. Custom or bespoke items are not eligible for returns.
To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and details of your request.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received a refund after the expected processing time, please first check with your bank or credit card company, as it may take some time for the refund to officially post. If you’ve done this and still have not received your refund, please contact us at [Customer Service Email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, contact us at info@goblinandcoal.store and we will provide instructions for the exchange process.
Non-Refundable Items
Custom or bespoke garments
Gift cards
Final sale items
Shipping for Returns
You will be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding our refund and returns policy, please don’t hesitate to contact us at info@goblinandcoal.store.
